Our Frequently Asked Questions:


Who is Meet Me At The Mountain, LLC?

Meet Me At the Mountain, LLC is located in Charlottesville, Virginia and has been in business since 2009. We currently have an E-commerce online web store. We also distribute our books and interactive DVD as several bookstores and through other organizations supportive of our cause. We have built our business around our Customers. Our track record is proven.

How much are your shipping charges?

Our shipping is affordable and all orders are shipped right to your doorstep no matter whether it's your home or you business. From time to time we may waive the shipping fee.
Orders that do not meet the minimum purchase requirement will be charged $4.95. Additionally, we only ship to the 48 contiguous states based on this policy. If you live in Alaska or Hawaii, the shipping rate is $14.95 per order regardless of the purchase amount. Please email or call if you have any questions.
Most Ground Order are shipped via FedEx Ground.

What if I need my order faster than regular shipping?

We offer FedEx Overnight and 2-Day service. You will be given the choice to select this option on the checkout page. Pricing varies and will be calculated when either the Overnight or 2-Day service is selected.

Do you ship internationally?

We do ship internationally. We charge actual shipping charges and ship usually via Express International. In order for us to quote the shipping cost we ask that you request "International Quoting". To do so please add the items to your cart and then click "checkout", then choose "International Quoting". From here we will get your complete address so that we can accurately quote the shipping charges. Please contact us at customerservice@mmatm-dvd.com should you need additional information or having international shipping questions.

When will my order ship?

Who will deliver my order and how long will it take?

Most orders are shipped by FedEx Ground unless expedited delivery is chosen. Typical FedEx Ground delivery time for is 3-4 business days. Click Here for a FedEx map of their standard delivery times. Our ship notification will include FedEx's anticipated delivery time.

Will I be charged Sales Tax?

All orders are shipped to you tax free unless you reside in the state of Virginia. All residents of the State of Virginia will be charged State Sales Tax of 5%.

How do I return an item?

We always take care of our customers and will take back any product within 30 days of purchase for any reason. We can't say that we won't ask any questions; of course we will be curious as to why you changed your mind, but that's only because we care and we want to make sure you get the best service possible.
Should you decide to return your product and it is in new condition we will refund you the full purchase price. If we had to ship the product and you are returning it because you changed your mind, well, we can't refund you the shipping - it is only fair. It is also your responsibility to pay the return shipping fees that might be associated with returning the product.
If you are outside the 30 days, please contact at 888-828-3828 or email customerservice@mmatm-dvd.com to discuss.
All returns require a Return Authorization. This can be obtained by contacting us at 888-828-3828 or by emailing customerservice@mmatm-dvd.com.

Is my transaction safe?

Your credit card and all of your personal information are transmitted via Secured Socket Layer. We use a thawte SSL 123 Certificate to offer secure communications by encrypting all data to and from our site.
Additionally, our site is tested daily by ScanAlert Hacker Safe ensuring your safety and privacy when shopping online.

Will you sell my information?

Never! We will never share or sell your personal information to anyone. Your information will always remain secure and confidential. For more information please read our privacy policy.

Our Service


Our Customer Satisfaction Guarantee:

We take great pride in providing quality products for your enjoyment. Like our animal friends, may your adaptive adventures always be blessed with Friendship, Courage, Teamwork & Independence.

Your satisfaction with our products and services is our #1 priority. If any product or service fails to meet your expectations for any reason, contact us at customer service and we'll do what is reasonable and necessary to make things right! Simply put – your satisfaction with our products and services is imperative! If one of our products does not perform to your standards, then return it to us.

• We will repair it!

• We will replace it!

• We will refund your money!

• You decide!


Refunds require (proof of purchase, original receipt, or gift receipt) and will be made using the same method of payment from your original purchase. i.e. Visa charge/Visa credit; Cash purchase/Cash refund; Check purchase/Check refund.

Thank You For Your Support!

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Meet Me At The Mountain "Climbing"

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Meet Me At The Mountain "Chorus"

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